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Sentimetrics

Monitor Emotions, Elevate Customer Service

Real-time sentiment monitoring for customer interactions.

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Overview

In today service industry, every conversation matters. Customers do not just want answers; they want to feel understood, valued, and respected. Sentimetrics helps you achieve that by using AI-driven sentiment monitoring to analyze customer interactions in real time, giving service representatives the tools to respond with empathy and precision.

Challenges

  • Customer service teams struggle to keep pace with fast-changing emotions during conversations.
  • Subtle signals of frustration, confusion, or satisfaction are often overlooked.
  • Lack of real-time visibility makes it difficult for managers to assess interaction quality.
  • Inconsistent emotional awareness can lead to reduced customer trust and loyalty.

Solution

By combining AI-driven speech analysis and computer vision, Sentimetrics monitors conversations across multiple languages whether at a hospital desk, sales counter, immigration checkpoint, or even a podcast giving you actionable insights into how interactions truly unfold.

Key Features

1

Multilingual Speech-to-Text

Convert live or recorded conversations into accurate transcripts across multiple languages.
2

Speaker Diarization

Automatically identify and separate speakers, ensuring clear attribution of dialogue.
3

Sentiment Analysis (Audio + Video)

Assess emotions from both voice tone and facial expressions for a complete view of the interaction.
4

Real-Time Alerts

Flag negative sentiment instantly, enabling supervisors to intervene before issues escalate.
5

Analytics Dashboard

Visualize sentiment trends across teams, locations, or time periods to improve service quality.
6

Data Privacy First

Built-in compliance safeguards ensure secure handling of sensitive conversations.

How it works?

Capture Conversation

Record or live-stream audio/video from service counters, calls, or podcasts.

Speech-to-Text

Multilingual transcription converts speech into accurate, searchable text.

Speaker Diarization

It automatically separates “who said what” ensuring clear speaker identification.

Emotion Analysis

AI combines tone of voice and facial cues to detect real emotions.

Dashboarding

Visual dashboards show sentiment scores, trends, and conversation highlights.

Alerts & Reports

Get real-time alerts during live interactions and export reports for training and compliance.

Benefits for businesses?

  • Boost customer satisfaction by responding to emotions, not just questions.
  • Reduce churn by proactively addressing negative sentiment before it escalates.
  • Improve training through sentiment data that helps coach representatives more effectively.
  • Enhance efficiency by shortening call handling times with real-time emotional insights.
  • Strengthen quality assurance with data-driven monitoring that moves beyond random sampling.

Where can Sentimetrics be used?

  • Call centers and customer support teams can gain real-time feedback on customer mood.
  • Financial services and banking institutions can monitor sensitive conversations for signs of stress or confusion.
  • Healthcare helplines can identify anxiety or urgency to prioritize cases more effectively.
  • Retail and e-commerce businesses can ensure customers feel heard during returns, complaints, and inquiries.